Returns & Exchanges
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
How to Request a Return
To start a return, please contact us at:
Please include your order number and the reason for your return.
Return shipping costs are covered by the customer, unless the return is due to an error made by us, such as sending the wrong item or the wrong size.
Pre-Order Items
Some items on our website are available as pre-order only.
Pre-order items are dispatched within approximately 10–14 business days.
Orders containing pre-order items cannot be cancelled before the item has been dispatched.
Once you have received your pre-order item, you may request a return according to this Returns & Exchanges policy.
Returned Packages Not Collected
If your order is returned to us because you did not collect your package from the carrier or pickup location, a €30 fee will be deducted from your refund.
This fee covers shipping costs to and from you, as well as handling and restocking of the returned products.
Damaged, Defective, or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
In these cases, Desonge will cover the return costs.
Non-Returnable Items
Unfortunately, we cannot accept returns for:
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Sale items
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Gift cards
Exchanges
The fastest way to ensure you receive the item you want is to return your current item and, once your return has been accepted, place a separate order for the new item.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and display the refund.
If more than 20 business days have passed since your refund was approved and you have not received it, please contact us at:
For any return-related questions, please contact us at: